Shipping policy
At Veris Official, we are committed to delivering your order as smoothly and efficiently as possible. Please review the information below regarding our shipping process, delivery timeframes, and important shipping terms.
Processing Time
All orders are processed within 1–2 business days after the order is placed.
Please note that orders are not shipped or delivered on weekends or public holidays. During busy periods, processing times may be slightly extended.
Shipping Destinations
We currently ship worldwide from Cyprus.
Shipping Methods & Estimated Delivery Times
Estimated delivery times begin once your order has been processed and dispatched.
- Cyprus – Home Delivery: 5–7 business days
- Greece & EU – Standard Shipping: 7–10 business days
- International – Standard Shipping: 9–10 business days
Please note that delivery times are estimates and may vary depending on the destination, customs processing, and courier delays.
Promotional Free Shipping
From time to time, Veris Official may offer promotional free shipping. Any active shipping promotions will be clearly communicated on our website or at checkout.
Customs, Duties & Taxes
As all orders are shipped from Cyprus, international orders may be subject to customs duties, import taxes, or other local charges once they reach the destination country.
These charges are the responsibility of the customer. Veris Official is not responsible for any customs fees, import duties, taxes, or delays caused by customs procedures.
Incorrect Shipping Information
Please make sure all shipping details are entered correctly at checkout.
Veris Official is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. In such cases, no refunds will be issued.
Lost or Stolen Packages
If your package is lost or marked as delivered but cannot be found, please contact us at hello@verisofficial.com. We will do our best to assist you.
Damaged Items
If your order arrives damaged, please contact us within 14 days of receiving your package at hello@verisofficial.com. Please include your order number and clear photos of the damaged item(s) so we can review the issue.
Contact
If you have any questions about shipping or your order, please contact us at:
Veris Official
Email: hello@verisofficial.com